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  1. #1 Website Maintenance 
    Developer Kayaba's Avatar
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    Greetings Legends,

    I’d like to take a moment and update you guys on what the heck has been going on with our webserver!

    As many of you know, the website has been a little unstable recently. It’s been going offline at random times and while most of the time were able to catch this right away and bring it back up with limited downtime sometimes were not able to catch it as fast.

    After several weeks of digging logs and looking for problem areas we’ve found that it’s an uptick in our user base! Now that’s not a bad problem to have! To be a bit more transparent our servers have been receiving a lot more web-based requests for things like the forums, wiki and new players downloading files to get started.
    We’ve found because of this; our server has been running out of memory and going into swap. When this happens the server performance pretty much degrades to a point where HTTP requests start to become denied. This is when you start to become unable to login.

    To mitigate these problems going forward we have decided to upgrade our webserver. This will hopefully take care of our problems now and help us further expand into the future.

    We don’t expect any down time while our services are upgraded. If this changes, we’ll make an edit to this post and make sure you’re aware when these changes take effect.

    May the force be with you, always.

    Kayaba & The SWG Legends Staff


    *Edit 1* 1.17.2020 @ 5:19PM PST:
    Just heard back from the server company. There will be a small amount of downtime while this upgrade takes place. We don't expect it to last longer then 15 minutes. As soon as we have confirmation of the date, we'll update this thread. Were trying for tonight at 12am PST or Monday at 12am PST.


    *Edit 2* 1.20.2020 @ 7:10AM PST:
    Server upgrade has been completed and server status is now Online.
    Last edited by Kayaba; 01-20-2020 at 11:10 AM.
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  2. #2 Re: Website Maintenance 
    Galactic Senator SplinterStrike's Avatar
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    Thanks for the update!
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  3. #3 Re: Website Maintenance 
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    Thank you for the update. As someone not familiar with tech, could you outline if this relates to the in game server load also? Specifically the medium/heavy area activity and huge ping spikes that have been ongoing for a while now. If not, are there any plans to work on the latter issue?
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  4. #4 Re: Website Maintenance 
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    Thank you for all your hard work.
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  5. #5 Re: Website Maintenance 
    Community Guide Doni's Avatar
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    Great stuff!
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  6. #6 Re: Website Maintenance 
    Developer Kayaba's Avatar
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    Quote Originally Posted by Lyrazriel View Post
    Thank you for the update. As someone not familiar with tech, could you outline if this relates to the in game server load also? Specifically the medium/heavy area activity and huge ping spikes that have been ongoing for a while now. If not, are there any plans to work on the latter issue?
    The game server and web-server run completely separate. The problem that you speak of is still actively being worked on by other developers on the team. I specifically only handle web, but I can tell you its a common theme of communication and were actively trying to get to the bottom of it. Sorry I can't clarify deeper into the subject as I just don't have anymore information besides what has already been communicated to the community. As soon as we know more, we'll make sure you guys are updated further.
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  7. #7 Re: Website Maintenance 
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    Appreciate that, cheers.
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  8. #8 Re: Website Maintenance 
    Galactic Senator
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    Very cool, Glad its being worked on.
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  9. #9 Re: Website Maintenance 
    Galactic Senator



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    Not a bad problem to have!

    Thanks for your efforts in narrowing down what the issue was.
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  10. #10 Re: Website Maintenance 
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    But... but internet people without any data say that server population is declining! Could they be... wrong or... trolling?

    Thanks for the information and your hard work and dedication, Kayaba. As problems go, more players isn't so bad. Here's to hoping the changes will do their thing! /salute

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