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Thread: Omega Extended Downtime - Monday, January 13th, 2020

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  1. #1 Omega Extended Downtime - Monday, January 13th, 2020 
    Lead Developer Reign's Avatar
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    Greetings Legends,

    We'd like to take this time to update you about our server.

    Omega will be taken offline January 13th, 2020 at 8:00AM GMT UK/3:00AM EST/12:00AM PST for server hardware maintenance. We have no ETA on when the server will be back online.

    For more information about the latency issues we've been having, read here.

    On January 11th, 2020, after further communication with our server host, they agreed to do an "intervention" during our server downtime, which involved having a technician take our server off the rack and run tests to see if any hardware needed to be replaced. The representative on the phone told me based on the results of the tests we had ran, the intervention would most likely be involving replacing the motherboard and network interface.

    Nearly 5 1/2 hours later, we heard from our server host that the intervention had been completed. I spent the next hour running tests on our hardware before starting up the server around 6:50AM PST. The server was online at 7:18AM PST that morning. I went to bed once the startup was successful after having no sleep that night waiting to hear a response.

    When I woke up, I received several reports that the latency issues were still around. I called up our server host only to find out that the technician's tests showed different results than ours and that they simply replaced a network cable (similar to what they did a few months ago when the latency issues first started) instead of replacing the network interface. Needless to say, the conversation I had with them turned into a rather indignant conversation, and they agreed to replace both the network interface and motherboard of our server, bypassing any technician tests and guaranteeing the replacement.


    We have been and are continuing to work with our server host in order to ensure you all can play without any further ping spikes or latency issues.

    We will provide more information to you as we hear it from our server host.

    Thank you for your patience.

    -SWG:Legends Staff

    EDIT 7:33AM PST: Server is now loading. Our server host replaced our network interface as well as the motherboard.

    EDIT 7:50AM PST: Server is online. Thank you so much for your patience.
    Last edited by Reign; 01-13-2020 at 01:20 PM.
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  2. #2 Re: Omega Extended Downtime - Monday, January 13th, 2020 
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    gnorbert's Avatar
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    Excellent. Well done.
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  3. #3 Re: Omega Extended Downtime - Monday, January 13th, 2020 
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    Fingerblaster's Avatar
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    Ha! Indignant is a really nice way of putting it. I hope it was more like "tore em a new one".

    We are looking to expand should you want to live in proximity to the coolest mofos in the galaxy. Seriously, pack up that house around a NPC city or in the middle of nowhere and come be social. Holla!
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  4. #4 Re: Omega Extended Downtime - Monday, January 13th, 2020 
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    Vayman's Avatar
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    Your relentless pursuit and communication back to us is very appreciated. You have my full support as always! /salute

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  5. #5 Re: Omega Extended Downtime - Monday, January 13th, 2020 
    Community Guide
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    Quote Originally Posted by Vayman View Post
    Your relentless pursuit and communication back to us is very appreciated. You have my full support as always! /salute
    I second every word of this! You guys are doing fantastic, keep up the great work and thank you all for keeping our beloved SW:G alive and kicking!
    Ryylla Tan, Master Underworld Smuggler/BM & Master Pilot
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  6. #6 Re: Omega Extended Downtime - Monday, January 13th, 2020 
    Galactic Senator SkywhaleExpress's Avatar
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    I'm very happy with the efforts on the side of Legends staff. I've been trying to get players to watch closely to see if their "lag" is only happening during times where their network status window shows spikes, or if it is also happening when they see no spikes over x minutes and still experience the lag.

    Since we know you're trying to get the hosting service to fix the networking issues, I'm confident that it will get resolved. My concern is whether any of the "lag" is still server resource/performance related.


    My personal experience, AFTER the last maintenance, is that the times of good network status have seen almost no performance-based "lag."
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  7. #7 Re: Omega Extended Downtime - Monday, January 13th, 2020 
    Community Contributor ArizonianJen's Avatar
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    Thank you for your transparency in the update! It is very much appreciated and I completely respect your attention to detail in wanting to get this resolved! Many thanks! /salute

    The Force is what gives a Jedi "her" power
    It's an energy field created by all living things
    It surrounds us and penetrates us
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  8. #8 Re: Omega Extended Downtime - Monday, January 13th, 2020 
    Player



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    Great work. Thank you for all your effort.
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  9. #9 Re: Omega Extended Downtime - Monday, January 13th, 2020 
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    I do have an educated guess. Time of Year & the subsequent weather.
    No matter how much you upgrade on your end, you're going to encounter problems on the players' ends. And certain Communication Wires can be more like Frozen Pipes & such . . .
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  10. #10 Re: Omega Extended Downtime - Monday, January 13th, 2020 
    Senior Player Kifu's Avatar
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    Thanks for lookin out.

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