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Thread: Extended Downtime - Server Maintenance - 01/11/20

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  1. #1 Extended Downtime - Server Maintenance - 01/11/20 
    Lead Developer Reign's Avatar
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    Greetings Legends,

    We'd like to take this time to update you about our server.

    Omega will be taken offline January 11th, 2020 at 7:30AM GMT UK/2:30AM EST/11:30PM PST (Jan 10th) for server hardware maintenance. We have no ETA on when the server will be back online.

    Since November, players have reported higher ping activity than normal when reviewing their network activity in-game, along with random spikes of packet loss and severe latency issues.

    At the same time, Elour and I noticed CPU usage across all Omega server boxes coming up to about 95% with normal game activity, and hitting 100% on boxes that experienced higher game activity, such as in Restuss. The admins made a decision to invest in another box to help combat both the high CPU usage and latency issues. While this helped reduce our CPU usage greatly, latency issues still appeared.

    Elour and I have been in communication with our server host for several weeks now going over this issue and trying to come to a resolution.

    Recently, we've had two extended downtime sessions while development performed maintenance on the servers. During these maintenance sessions, we ran stress tests on our hardware and submitted the results to our server host for further inspection. We also moved all of our Connection Servers to work off of the new server box purchased back in November. This move has since helped bring ping activity back to normal levels. However, there are still various ping spikes that occur that we are working to diminish.

    After further communication with our server host, they agreed to do an "intervention" during our server downtime.

    We have been and are continuing to work with our server host in order to ensure you all can play without any further ping spikes or latency issues.

    We will provide more information to you as we hear it from our server host.

    Thank you for your patience.

    -SWG:Legends Staff

    EDIT 6:50AM PST: Server is now loading. Our server host replaced our network interface as well as the cables associated with it. I ran additional stress tests after the intervention was completed and things look much better.

    EDIT 7:18AM PST: Server is online. Thank you so much for your patience.
    Last edited by Reign; 01-11-2020 at 11:20 AM.
     

  2. #2 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Galactic Senator TheKanickel's Avatar
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    Awesome work you guys are doing! Thanks for your great work <3 Hope the problems will be quick to solve for you guys :)
    Beware of the White Rabbit
     

  3. #3 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Senior Player


    Barunda's Avatar
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    You guy's just rock. I wish I could be of help but I have issues working my toaster.
     

  4. #4 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Event Staff


    Laviz's Avatar
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    Quote Originally Posted by Barunda View Post
    You guy's just rock. I wish I could be of help but I have issues working my toaster.
    May the toaster be with you @Barunda
     

  5. #5 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Community Guide
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    Neliev you guys are the best ❤️
    Ryylla Tan, Master Underworld Smuggler/BM & Master Pilot
     

  6. #6 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Community Veteran


    Vayman's Avatar
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    Thanks for the information. Your hard work and dedication is appreciated. Here's to hoping that the root causes are discovered and remedied!

    New Travel Agency Terminal: Use our public "Flight of the Veteran" in the back room
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  7. #7 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Forum Advisor


    Siala's Avatar
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    Thanks as always for the amazing effort on all sides, Legends team.

    Drop-off: /way naboo 100 5800 *Si* Drop-Off (New Prometheus, Naboo)
    Discord: @Siala#3024
     

  8. #8 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Player
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    Thanks for the great work you guys are doing, 👍🤘👊
     

  9. #9 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Community Guide



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    Wow everyone licking themselves into a frenzy. Keep your tongues off the boots until the server actually works
     

  10. #10 Re: Extended Downtime - Server Maintenance - 01/11/20 
    Senior Player


    holzi's Avatar
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    but then is my birthday

    well, i hope everything turns our well, thank for the work.
     

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