As the population of online internet gaming increases, to so, do issues regarding stolen or compromised accounts and/or accounts that have been transferred from one player to another in violation of the User Agreement. These issues (and the time it takes to investigate and attempt to resolve them) hugely detract from the time that SWG Legends customer support staff have to provide quality customer service. Accordingly, SWG Legends, must remind all customers that:
Account Security (whether it be password protection, running virus checks, disabling file sharing, or any other element of making sure accounts are not stolen or compromised) remains the responsibility of the account owner.
Any and all stolen and/or compromised accounts that are reported to SWG Legends can and will be suspended in order to conduct a security investigation. If characters on the account are maliciously deleted by someone, a CSR, after consulting with Database Administrators, may offer a character restore. Any experience points that are lost due to a restoration of this nature will not be reimbursed.
Any customer found to be involved in an account theft, may have any and all of his/her accounts banned. Prior to taking any action against accounts reported as compromised, we will conduct a thorough review of the accounts and determine the appropriate course of action. Accounts will only face disciplinary action based on the information gathered through our investigation and not as a result of external allegations.
Multiple accounts are NOT allowed. You may only have 1 account per household/per IP-Address. Additional accounts created without permission will be banned. Exceptions to this rule can be made if you have a multi-person household wishing to play SWG. For more information, please review our Multiple Account Policies.
You may not share accounts on SWG Legends. An account is granted to you for only you. It is considered account “sharing” if you ever log into your account that is not your own, even with the permission of an account owner. Shared accounts will be banned. Account sharing will result in a one point infraction.
Ban evasion by the creation of multiple accounts is not allowed. Doing so will result in the additional accounts being banned and the original ban time being doubled. If you use already existing multiple accounts to ban evade, your permission for multiple accounts may also be revoked.